Repli

Repli automates customer service and lead generation on websites using an intelligent AI chatbot. It's designed to answer visitor questions, provide support, and capture leads, operating effectively even when staff are offline.

The chatbot can be easily added to your website without needing to write code. You can train and personalize the AI by feeding it information from your website, documents, or FAQs, which shapes its responses and personality.

This tool aims to improve customer interaction by offering immediate support and answers 24/7. It saves time by managing routine questions and securing potential leads when staff are unavailable or occupied.

Key features include engaging with visitors in real-time, managing conversations from a central dashboard that updates in real-time, monitoring and organizing leads obtained through chat widgets, and testing and refining chatbot answers before they go live.

It uses OpenAI for natural interactions based on your knowledge base, keeps a record of conversations for review, and includes lead capture forms to collect visitor information.

Users have the option to manually take over chats or assign them to team members as needed.