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Aivo Conversational AI is engineered to improve customer experience automation through various omnichannel tools alongside live agent options. The Aivo Suite features AgentBot, a chatbot using conversational AI for digital platforms.
The AI co-pilot supports Live, an omnichannel live chat feature for agents. The platform also offers Engage, a tool for crafting WhatsApp campaigns, and Studio, a design tool using low-code integration.
Instant solutions are delivered through natural phone interactions via Voice. Help delivers AI-driven knowledge microsites with intelligent search.
The suite also offers a Beta feature: Video Conversational AI, employing hyper-realistic avatars combined with conversational AI. Aivo integrates with platforms like Genesys and Zendesk.
The platform sees broad application in sectors such as banking, commerce, and telecommunications. Aivo's AI technology is capable of producing unique auto-responses and interpreting natural conversations, thus improving customer experience.
Aivo allows businesses to create customer experiences and automate inquiries, providing round-the-clock service across all channels.
Customer experience automation
Full suite of omnichannel tools
Solutions for live agents
Limitations in chatbot auto-responses
Potential bugs in the Beta feature
No support for multiple languages
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