Ariglad

Ariglad is an AI tool that automatically creates and updates knowledge base articles. It achieves this by examining customer support tickets and product release notes, ensuring the provision of up-to-date and relevant information.

The main purpose of Ariglad is to support the maintenance of help centers. It enhances customer self-service by offering updated articles derived from frequent support ticket inquiries.

This AI tool is also designed to integrate with platforms like Zendesk or Slack for analyzing data. This ensures a straightforward transition for current systems.

Before automatically publishing to your knowledge base, it provides a list of suggested articles (new or updated) for your approval. Companies use Ariglad for various reasons, including time savings due to the elimination of manual updates, ensuring data protection through SOC2 and GDPR compliance, and improving support operations by providing current and relevant support content.

Ariglad offers a free trial on its platform, allowing potential users to assess its functionality using their own data before deciding on a full deployment.