Balto

Balto is an AI-driven platform offering real-time support to contact center staff. It aids agents in maintaining effective communication during interactions, which aims to improve customer satisfaction and drive revenue growth.

Balto's primary features include real-time support, coaching resources, and automatic note creation. The real-time guidance offers agents advice on what to say during calls, informed by the conversation.

Real-time coaching informs supervisors about important coaching moments, allowing them to provide assistance when it's most beneficial. The automated note-taking feature simplifies post-call tasks, generating notes instantly.

Balto also provides conversational analysis and Quality Assurance (QA), evaluating all calls to help pinpoint areas for improvement. It works with more than 60 softphones and various contact center as a service (CCaaS) and unified communications as a service (UCaaS) platforms, streamlining agent processes and speeding up implementation.

The platform suits various sectors, including insurance, financial organizations, healthcare providers, retailers, and others.