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Canny is an AI-powered tool for managing customer feedback, designed to assist organizations in gathering, structuring, and assessing feature requests. It offers a central space to collect feedback, facilitating a thorough understanding of customer needs for effective product roadmap prioritization.
Canny's functionalities include collecting and analyzing feedback, prioritizing requests, creating roadmaps, and sharing updates. Users are able to gather feedback from diverse sources, automatically identify and merge duplicate submissions, and establish a feedback portal for direct engagement with users.
The tool also enables users to link customer information to specific features, develop user segments, and extract context from user feedback. Leveraging collected feedback, requests can be prioritized using a tailored formula that takes into account the impact and effort required.
Canny also integrates with widely used project management platforms to aid in the development of a clear product roadmap. Users have the ability to disseminate progress updates via a public changelog, linking back to feature requests and automatically informing users who have interacted with those requests.
For an enhanced automated approach, Canny provides AI-driven features for discovering feedback, delivering intelligent responses, and summarizing extensive feedback threads for simpler understanding.
In essence, Canny transforms feedback into practical insights, enabling businesses to make well-informed product decisions and create superior products.
Centralized location for feedback
Automatic detection of duplicates
Portal for direct engagement with users
Limited options for user segmentation
No feature for sentiment analysis
Does not integrate with all CRM systems
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