Description
Canny is an AI-powered tool for managing customer feedback, designed to assist organizations in gathering, structuring, and assessing feature requests. It offers a central space to collect feedback, facilitating a thorough understanding of customer needs for effective product roadmap prioritization.
Canny's functionalities include collecting and analyzing feedback, prioritizing requests, creating roadmaps, and sharing updates. Users are able to gather feedback from diverse sources, automatically identify and merge duplicate submissions, and establish a feedback portal for direct engagement with users.
The tool also enables users to link customer information to specific features, develop user segments, and extract context from user feedback. Leveraging collected feedback, requests can be prioritized using a tailored formula that takes into account the impact and effort required.
Canny also integrates with widely used project management platforms to aid in the development of a clear product roadmap. Users have the ability to disseminate progress updates via a public changelog, linking back to feature requests and automatically informing users who have interacted with those requests.
For an enhanced automated approach, Canny provides AI-driven features for discovering feedback, delivering intelligent responses, and summarizing extensive feedback threads for simpler understanding.
In essence, Canny transforms feedback into practical insights, enabling businesses to make well-informed product decisions and create superior products.
Pricing Plans
Releases
We’ve updated our prices to make it easier to start and scale with Canny.
Pricing is now based on usage. You can still start for free and only pay when you collect feedback from a larger pool of tracked users (any user who has provided feedback).
Lower entry point
- The free plan now accommodates 25 tracked users and includes many formerly paid features.
- Paid plans start at $19 per month with 100 tracked users plus extra features.
Fewer limits, more features
We wanted to remove any obstacles to capturing feedback, so we've added these to all our plans, even the Free one:
- Unlimited Autopilot use—let AI collect and deduplicate feedback for you.
- Unlimited feedback integrations—import insights from tools such as Intercom, Slack, and Help Scout.
- 5+ manager seats included—invite more teammates to help manage feedback.
- Unlimited contributor seats—let your entire team participate.
- Unlimited posts & boards—plan and prioritize feedback as you see fit.
Upgrade to Pro to unlock even more features such as Autopilot's Comment Summaries and Smart Replies.
Existing customers are welcome to remain on their current plan or switch to a new one at any time via their billing page. No action is required unless you'd like to change plans.
Reviews
Pros & Cons
Pros
Centralized location for feedback
Automatic detection of duplicates
Portal for direct engagement with users
Cons
Limited options for user segmentation
No feature for sentiment analysis
Does not integrate with all CRM systems
