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Cresta AI is an AI platform tailored for enterprise contact centers. This sophisticated tool leverages generative AI to improve the quality of customer interactions and maximize their value.
It provides real-time guidance, offers insights from customer conversations, and includes a self-service option to help teams improve their customer interaction effectiveness.
Cresta AI is useful across industries like airlines, automotive, finance, insurance, retail, telecommunications, and travel, designed to support a broad set of applications including sales, customer care, retention, and collections.
Cresta AI is composed of several parts. These include 'Conversation Intelligence', which identifies the key factors influencing contact center performance; 'Agent Assist', which uses real-time AI to provide targeted and effective guidance; and 'Virtual Agent' for automating conversations.
Furthermore, Cresta AI enhances its understanding of context by training advanced models on data specific to each user. Thanks to its scalable structure, Cresta AI delivers very low-latency transcription and inference at conversational speeds, making it ideal for real-time direction.
The solution includes a no-code command center, which allows leaders without technical expertise to train, test, and implement AI models. Cresta AI aims to transform contact centers by identifying what drives performance, cutting expenses through focused automation, and enabling employees to be more productive and efficient.
Real-time insights into customer behavior
Insights after calls
Self-service functions
Not suitable for small businesses
No mobile app
Requires extensive training data
Released 8 years ago
Contact for pricing
Released 6 years ago
Contact for pricing
Released 2 years ago
Contact for pricing
Released 3 years ago
From $71/month
Released 5 years ago
Contact for pricing
Released 5 years ago
Contact for pricing
Released 3 years ago
From $15/month
Released 2 years ago
From $99/month
Released 4 years ago
Contact for pricing
Released 7 years ago
Free + from $50/month
Released 2 years ago
Contact for pricing
Released 2 years ago
From $39/month
