Description
CX Assist is an AI tool that automates email responses to increase efficiency and improve customer interactions. It delivers customized, AI-powered email responses designed for each customer.
The tool enables users to upload their existing knowledge base in various formats, including txt, csv, doc, and pdf. The AI then analyzes and extracts crucial data to enhance the email assistant's performance.
Users can configure custom rules, such as personality, urgency, and keywords, to route emails to either human agents or the AI assistant, balancing automation with human involvement. Once the knowledge base is loaded and rules are defined, the email assistant takes over, allowing the team to concentrate on higher-priority tasks.
CX Assist provides features like customizable reply personas (Sales, Support, Generalist), automated inbox management for reading and responding to unread emails, adjustable check intervals for setting response frequency, ignore lists for excluding domains or emails, and automatic assignment of specific emails for manual review and response by a human agent.
The tool facilitates AI training using company content, product documentation, and more. CX Assist has simple, transparent pricing with plans based on the number of monthly email responses, and offers features like basic support, premium support, and custom volume plan options.
It integrates with Google email accounts. Users can easily set up and manage email accounts via the platform and train the AI using their own training materials in different formats.
