DeepConverse

DeepConverse is a cutting-edge artificial intelligence platform designed to automate customer service workflows. By employing AI chatbots, DeepConverse improves customer satisfaction and aids in business development.

The primary functionalities of this AI tool involve utilizing next-generation support chatbots for streamlined and directed support, along with interactive decision trees to manage intricate support requests.

Additionally, DeepConverse uses an Answer Engine that utilizes existing knowledge bases for rapid deployment. The platform integrates with Zendesk LiveChat and offers agent handover features where it can efficiently search for relevant support staff.

It delivers comprehensive analytics to facilitate well-informed decision-making and reduce support expenses, along with a built-in form generator to simplify support procedures.

DeepConverse is designed with over 50 integrations, which offers broad compatibility. It provides support across various mediums, including online, email, and messaging via Facebook Messenger and SMS.

DeepConverse has applications in multiple sectors, such as gaming, retail, education, consumer electronics, among others, to deliver automated and enhanced support experiences for diverse customer inquiries.