Eficode

The Jira Support Bot from Eficode is an AI-driven solution designed to improve team productivity and simplify issue tracking in Jira. It automates tasks and delivers immediate answers to frequently asked Jira questions.

The bot functions as a helpful virtual assistant, offering step-by-step instructions for setting up new workflows, providing help with custom fields, and simplifying complex tasks such as permission schemes and dashboard creation.

While the bot can address the majority of inquiries, Eficode recognizes the value of human assistance. Users can connect with Atlassian experts for customized advice tailored to their specific requirements.

Eficode's Jira Support Bot is designed to streamline the Jira user experience, serving as a user-friendly guide with expert assistance available when needed. The tool assists users in navigating Jira's complexities by providing clear explanations and simplifying their work.

In addition to the support bot, Eficode provides a comprehensive subscription solution for all Atlassian tools, which includes hassle-free support, administration, management, coaching, mentoring, and technical consulting.

The company has a track record of over 16 years supporting more than 500 organizations across various sectors and has earned multiple awards as an Atlassian Partner of the Year.

With Eficode's Atlassian Support, users can expect support for all Atlassian products, including those deployed in Atlassian Cloud or Data Center, support for all Atlassian Marketplace applications, SLAs for support case response time, practical configuration and administration support, on-demand health checks, guidance on implementation and configuration, and on-demand assistance during installation and updates.

Optional add-on services include Technical Account Management, which offers strategic and technical support to help users achieve their long-term objectives and guides them at the business level.