Glassix

Glassix is a customer communication and messaging platform powered by AI. It features a unified inbox, consolidating all business dialogues from different channels into a central hub for overseeing customer interactions.

This includes a variety of channels such as instant messaging applications, SMS, emails, live chats, interactions on social media, and even dedicated platforms like WhatsApp and Apple Messages for Business.

Beyond basic communication, the platform also utilizes chatbots and conversational AI to accelerate responses and boost overall customer satisfaction levels.

The distribution of conversations to agents is dynamic, managed by a conversation routing system that tailors routing rules for efficient large-scale management.

Customers benefit from a fluid experience thanks to continuous conversation across various channels and departments. A history of interactions is stored within a single panel, simplifying engagement between agents, chatbots, and channels.

The platform enables media sharing, including videos, images, voice recordings, and digitally signed documents. Moreover, the visual chatbot builder allows businesses to design automated workflows, deployable across all platforms with a single click, offering real-time oversight and the option for agent intervention when necessary.

Available in adaptable plans for businesses of all sizes, Glassix is suited for use in diverse sectors like e-commerce, hospitality, higher education, real estate, public services, car dealerships, telecommunications, and insurance.