Description
Haptik is a Conversational CRM powered by AI, designed to assist businesses in managing their customer lifecycle. By leveraging Generative AI, Haptik delivers a collection of tools aimed at improving customer support, boosting marketing outcomes, and improving sales.
The Contakt suite is part of Haptik's offering, providing a central platform for customer interactions across various channels. Haptik's platform provides an array of tools such as an AI web Q&A system, an AI sales assistant, intelligent agent chat with an AI assistant, and insightful analytics that monitor user actions.
With round-the-clock support, Haptik is capable of delivering customized responses to customer questions through CRM & Web API integration. Support agents also benefit from a contextual inbox, complete with AI chat suggestions, pre-filled customer data, and intent recognition for prompt query resolution.
Haptik's Interakt solution allows businesses to run large-scale campaigns on WhatsApp to increase user involvement and marketing effectiveness. Finally, the intelligent analytics feature provides businesses with complete insight into bot and agent performance, enabling them to identify and resolve any support inefficiencies.
Pricing Plans
Releases
Reviews
Pros & Cons
Pros
CRM through conversation
Centralized platform for multi-channel conversations
Improves marketing performance
Cons
Lacks multi-language support
Heavily reliant on WhatsApp
Does not integrate with email
