Jochem

Jochem.ai is an AI internal assistant that focuses on customer care inquiries. Using a self-improving knowledge base, Jochem delivers quick responses for customer service representatives. This saves time and minimizes the need for team lead involvement.

The AI solution learns from human-provided answers, consistently enhancing its effectiveness. Jochem.ai is fully GDPR-compliant and easily integrates with existing platforms like Teams or Slack, simplifying knowledge access and administration.

Jochem.ai also offers features to improve customer support, in addition to answering queries. It can respond to emails and chats with a single click, which alleviates pressure on second-line support teams.

If Jochem.ai is unable to answer a question, it immediately forwards it to a senior agent for resolution and uses these escalations to learn for the future.

The platform also facilitates efficient management of escalation logs. Jochem.ai provides operational insights by measuring metrics such as time savings and trending topics.

By automatically updating current knowledge bases and suggesting new or conflicting information, it keeps the knowledge base current.

The tool provides various pricing options, including a basic plan for up to 10 agents and an enterprise plan for larger companies. Integration with company apps and knowledge sources is simple using a basic plugin.

Jochem.ai also enables businesses to adjust its settings and define user permissions. Jochem.ai, in general, supports customer service teams by helping agents handle client questions and offering useful information for operational improvements.