Description
Moveworks is a conversational AI platform that automates employee support and boosts productivity. By leveraging advanced large language models, including GPT-3, it allows employees to interface with enterprise systems, tackle issues, and preemptively address workplace problems.
Its automation features can lower expenses while enhancing the employee experience. The platform provides solutions for various teams, such as IT, HR, finance, facilities, and employee communications. It supports use cases like HR service desks, identity access management, IT service desks, IT service management, and knowledge management across numerous industries.
Moveworks offers capabilities like insights into employee experience, multilingual support, performance dashboards, triage functionality, and integration partnerships.
Its features encompass answers, approvals, a concierge service, employee communications, a control center, group access, and software access. Moveworks also provides analytics on service desk performance by automatically analyzing unstructured language from ticket data.
CIOs and employee experience leaders rely on Moveworks to prioritize high-impact automation initiatives, uncover insights, and improve service desk performance.
Moveworks has achieved recognition as a Leader in the Forrester Wave, Chatbots for IT Operations Q4 2022 Report. Organizations like Luminis Health, Broadcom, and Stitch Fix utilize Moveworks' automation solutions.
Pricing Plans
Releases
Reviews
Pros & Cons
Pros
Automated employee support through conversation
Use of large language models
Connects workforce to systems
Cons
Limited selection of machine learning models
Complex user interface navigation
Potentially lengthy deployment period
