Numa

Numa is an AI-driven solution engineered to improve dealership performance, leveraging modern Generative AI. It focuses on enhancing customer interactions through automated processes and immediate service notifications.

This tool is capable of capturing every Repair Order (RO) and arranging service times automatically, without needing staff intervention. Designed to address all customer calls and fulfill demands at a large scale, it eliminates the necessity of increasing personnel.

Furthermore, Numa enables the configuration of personalized rules to direct and categorize conversations based on precise customer requirements and dealership standards. The tool places a strong emphasis on increasing Business Development Center (BDC) productivity by utilizing voice technology to determine customer intention.

Part of its advanced services includes providing automated status notifications, with the goal of enhancing Customer Satisfaction Index (CSI) scores and easing the workload of service advisors.

Numa also delivers customized service on a broad scale. It supports teams by giving them access to real-time Dealership Management Systems (DMS) data when interacting with customers, facilitated through integrations with prominent DMS providers.

Numa's goal is to ensure each customer feels valued, removing the frustration of waiting on hold and the inconvenience of unanswered voicemails, therefore refining the entire customer service experience.