RatingE is an AI-powered platform for managing reviews that simplifies handling customer input to improve a business's online image.
The platform automates requests for reviews, their management, and responses across multiple channels, suitable for businesses of any size. It's designed to send review request emails or texts, employ QR codes to direct customers to a review landing page, and enable single-click feedback via automated email.
The system directs customers to leave reviews on platforms like Google, TripAdvisor, Yelp, and others. The 'Feedback Filter' feature makes sure only positive feedback is highlighted.
There's also a process to guide dissatisfied customers to give private feedback, protecting the public rating while addressing their issues.
Furthermore, the platform offers simple integration for showing customer reviews in text or video on various devices without needing technical skills.
Also notable is the inclusion of QR code management to improve customer interaction and engagement, plus automated review gathering after a customer scans a QR code.
RatingE streamlines gathering, storing, and sharing customer feedback, offering users round-the-clock support and a smooth review management experience.
Automated review requests
Channel-wide response management
Customer guidance to review sites
Over-emphasis on positive feedback
Lack of transparency
Reliance on QR codes

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