SellerTwin

A visitor arrives at your product page, hesitates, has a final question, and then leaves.
Most businesses are unaware of the reasons why.
SellerTwin is an intelligent shopping assistant that communicates with your visitors in real-time, using both voice and text. It functions as an active salesperson, engaging customers, offering recommendations, addressing concerns, and attempting to complete sales before they depart.
All interactions are recorded, allowing you to hear your customers' exact words:

• The cost of shipping is too high.

• Is this compatible with the iPhone 16?

• I found this item at a lower price elsewhere.
Stop relying on analytics for guesswork. Understand precisely why customers are not purchasing.
Amazon's success with Rufus, generating $12 billion in additional sales, demonstrates this mechanism. SellerTwin brings this capability to all independent Shopify stores, starting from $19 per month, requiring just one line of code.

For visitors unsure of their needs
A visitor arrives at your store and browses. They don't know which product is the best fit and won't use a search bar to find out.
SellerTwin initiates the conversation. It inquires about what they are looking for, their requirements, and their priorities – such as size, budget, or intended use. It then recommends the precise product that matches, not a list of general results, but a specific recommendation, just as a human salesperson would.
The visitor who was about to leave empty-handed ends up completing a purchase with the appropriate product.

For visitors who know what they want but don't buy
A visitor arrives on a specific product page, having seen the product and showing interest, but something is preventing them from purchasing.
SellerTwin identifies the product they are viewing and retrieves all relevant details – specifications, price, variants, and shipping information. The moment the visitor engages with SellerTwin, it is prepared to discuss that exact product.
It answers their final question, addresses their hesitation, and removes the obstacle standing between the visitor and the purchase.
This is what we term a 'Rescued Sale' – a sale that would have been lost but was recovered at the last moment.

After the conversation — you finally understand why people don't buy
Every interaction your SellerTwin has is stored in your dashboard. Not in summaries or aggregated charts, but the actual words your visitors used.
You will gain insights that your analytics will never reveal:

• The most frequent objection encountered

• Products customers are seeking that you do not stock

• Price points that cause hesitation

• Shipping conditions that prevent sales
This data enables you to address genuine obstacles, rather than those you might only suspect.