Description
Sendbird is an AI platform that enables users to develop personalized AI chatbots for their websites and apps. The platform is designed to improve user interaction, marketing efforts, sales processes, and customer support through conversational AI.
Chatbots can be created directly from the Sendbird interface, without needing to write code. Users have the ability to design their own chatbot appearance, train the bot with their data, and evaluate the bot's performance before deployment.
A key advantage of Sendbird is its versatile AI chatbots, which can fulfill different functions across various business areas, including lead acquisition, shopping assistance, customer relations, legal support, recruitment processes, and healthcare scheduling.
Moreover, Sendbird offers a wide selection of features for chatbot modification and automation, such as suggested responses, tailored replies, and automated workflows.
The platform also provides analytical tools to monitor bot activity, user feedback, and other AI-related metrics, which can provide essential customer information to improve services, offerings, and business approaches.
The platform also has Salesforce integration and supports multiple languages.
Pricing Plans
Releases
Reviews
Pros & Cons
Pros
Custom chatbot interface design
No coding is needed
Train bots using your data
Cons
Limited number of integration choices
Lacks offline capabilities
Requires substantial bot training data
