SentiOne

SentiOne is a conversational AI platform and a social listening tool that helps you keep track of and participate in online discussions about your brand or service. It uses artificial intelligence (AI) to automate customer support, assess online opinions, and even avert potential crises online.

The platform has two main sets of features: 'Listen' and 'Automate'. The 'Listen' features offer services like social listening, automated reporting, online data analysis, and preventing crises.

This helps brands keep a close watch on how they're doing online, get a sense of what customers think, and spot upcoming trends. 'Automate' is more about automating customer service.

It comes with things like AI bots, bot analytics, a bot builder for making custom chatbots and voice bots, sophisticated natural language understanding (NLU), and ways to connect bots to other systems.

These tools help make customer interactions automatic, which leads to better engagement and quicker response times. The platform's advanced NLU makes it possible to understand what people are saying in a detailed way, which means responses are more accurate and effective.

Also, SentiOne has many case studies that show how their solutions have helped different industries make their customer service better, build brand awareness, and improve their sales process.

In the resources area, users can find helpful ebooks and whitepapers about social listening and conversational AI.