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Document360 is knowledge base software for creating customer self-service knowledge bases. It lets users build FAQ sections, user guides, product documentation, standard operating procedures, and other key documents.
The software includes features for editors, writers, reviewers, customers, and employees, making it useful for SaaS products and websites.
Key features include analytics, workflow management, SEO optimization, integrations, a business glossary, and ticket deflectors for effective content management.
The platform offers developers dedicated resources through its API documentation. Document360 also unifies knowledge bases across industries like SaaS, legal, healthcare, and financial services.
Resources like case-study based customer stories and informative webinars are provided. Educational tools, from blogs to tutorials, help users maximize the software's use.
Support is also provided for product documentation, migration requests, and other user questions.
Users can create FAQs
Construction of user guides
Supports product documentation
Limited options for design
Lacks multi-language support
No offline mode
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