Inkeep

Inkeep is an AI tool that converts existing content into a smart chatbot, offering dependable search and support features. Designed as a reliable assistant, it simplifies the creation of a top-tier chatbot experience without requiring continuous upkeep.

Beyond addressing complex questions, Inkeep delivers prompt support through situation-specific advice, allowing teams to concentrate on new challenges.

With its unique ability to acknowledge knowledge gaps while staying focused on the topic, this AI tool ensures trustworthy solutions. It enables a smooth transition, allowing the creation of a support request right from the chat.

A key feature of Inkeep is its AI assistant, which helps support teams resolve issues more quickly while keeping them well-informed. It suggests response drafts using past tickets and relevant documentation.

The tool includes a function that turns resolved tickets into FAQs, continuously improving the knowledge base. Inkeep integrates easily into various platforms, such as websites, apps, community forums, or any documentation.

It can be used in several ways: as an embedded chat, a chat button, a search bar, or a tailored experience via APIs. A standout feature of Inkeep is its ability to pinpoint user difficulties by providing AI-generated summaries that highlight gaps in documentation or product information.

Often recognized for its simple setup and effective performance, Inkeep is a valuable asset for support teams, significantly decreasing their workload and delivering smooth self-service experiences.