Apex AI

Apex AI is an artificial intelligence tool specifically designed to meet the needs of bilingual medical and cosmetic practices in the US. The tool serves as a multilingual AI phone receptionist, available to handle patient calls 24/7 in both English and Spanish.

One of the key functionalities of Apex AI is its ability to book appointments around the clock, thus ensuring no call goes unanswered even during off-business hours.

The AI tool auto-detects the caller's language based on their initial words and can switch languages mid-call if necessary. It is built with capabilities to integrate with several booking systems like Dentrix, Open Dental, NexHealth, and Calendly, allowing it to book appointments directly into your calendar.

Furthermore, it's equipped to answer Frequently Asked Questions related to a practice's hours, services, insurance, pricing, location, and parking, among others.

In urgent instances, such as medical emergencies or pressing patient inquiries, the AI sends an immediate text alert to the practice. Detailed monthly reports are provided giving insights into the number of calls answered, appointments booked, common questions asked, and peak call hours.

The company promises that the tool can be setup and go live in five business days, thereby helping practices capture every patient call with minimal waiting time.