Description
Cassidy is an AI tool that aims to simplify enterprise workflows and automate tasks using a company's data. It securely connects to various tools, accessing and analyzing information to produce relevant actions.
Features include a knowledge base that links multiple tools to a user's workspace, as well as intelligent AI assistants that comprehend and respond according to the overall context of a business's activities.
These AI co-pilots are capable of automating responses to customer support inquiries, composing email replies, assisting with RFP generation, and offering immediate answers for sales and support teams.
Cassidy also allows for the creation of multi-step AI workflows to execute automations and can integrate with over 50 tools to improve business processes.
It facilitates internal Q&A searches, which automate internal responses, thereby increasing efficiency. Cassidy can retrieve real-time data from sources such as SharePoint, Slack, and Drive, ensuring users have the latest information.
For accuracy, it provides a citation function, allowing users to confirm all AI-generated results and responses with the original source. To improve customer interactions, Cassidy uses multi-step AI workflows to triage and prioritize customer tickets.
The tool is adaptable, enabling businesses to develop custom assistants and workflows for specific use cases. Additionally, users can incorporate Cassidy into their existing tools like Slack, Teams, and Email, and even into their browsers.
