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Cheers is a central hub for managing your brand's frontline presence. It enables businesses to oversee and improve their reputation by directly linking customer input, online reviews, and social media mentions to the employees who interacted with the customer.
Cheers helps answer three essential questions about a company's brand: What is the brand's image? Who is influencing it? And what can be done to enhance it? A key aspect of this tool is its ability to connect customer feedback to specific team members, offering a clear view of who is contributing to success and where improvements are needed.
The tool uses NFC badges or custom links provided by frontline staff to gather customer feedback. This system facilitates immediate, streamlined interaction, without requiring the customer to download anything.
When a customer engages through these prompts, they are taken to a branded page where they have several single-click options, such as posting an online review on various platforms, enrolling in a loyalty program, or recommending a friend.
Cheers allows managers to move past general aggregated data and gain insights at the individual employee level, enabling them to recognize top performers and pinpoint areas for targeted development.
Customer feedback tied to specific employees
Immediate customer feedback collection
No app download necessary for customers
API is not available
Dependent on NFC technology
Requires physical badges/links to operate
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