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Gorgias is a helpdesk solution created specifically for online stores. It provides a unified support inbox, allowing businesses to efficiently centralize and oversee customer interactions across multiple avenues, such as email, social media, live chat, phone, and SMS.
Thanks to its automation capabilities, businesses are able to deliver quick solutions to frequently asked customer service questions. Leveraging AI, Gorgias automates duties such as sorting, allocating, and categorizing support requests, thereby boosting both effectiveness and output.
Another notable functionality includes the ability to automatically handle returns, dispatch shipping updates, create promotional codes, manage subscriptions, and much more, without needing to access Shopify or other e-commerce platforms.
Gorgias also provides insights into customer behavior, granting customer service teams access to each customer's purchase history, loyalty tier, subscriptions, feedback, and other relevant data.
This data enables the provision of more tailored and valuable responses. The tool integrates seamlessly with well-known e-commerce platforms like Shopify, BigCommerce, Magento, and WooCommerce.
Designed for e-commerce
Unified support inbox
Customer service across multiple channels
Specifically for e-commerce
Automation limitations may exist
Limited e-commerce platform support
Released 3 years ago
Contact for pricing
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