DigitalGenius

DigitalGenius serves as an AI concierge for e-commerce brands, resolving customer service tickets, saving costs, and improving customer satisfaction.

It provides a unified platform that utilizes conversational, visual, and generative AI to comprehensively understand and address customer inquiries. This is integrated deeply with existing technology to fully resolve customer service tickets.

The platform automates responses for over 60 common e-commerce scenarios, including 'Where Is My Order,' returns, refunds, warranty checks, order modifications, and damaged items, across various channels like email, chat, social media, and voice.

By automating the resolution of customer contacts, rather than just deflecting them, retailers can enhance their customer experience.

It features integrations with Zendesk, Gorgias, Dixa, Gladly, Kustomer, Freshdesk, and more.

Major retailers such as Reebok, Olipop, AllSaints, air up, Rapha, On, Honeylove, BestSecret, Camper, and Clarins utilize the platform to transform their customer service.

Beauty Pie reports automating 40% of their contacts with a 90% resolution rate and achieving a CSAT goal of 95% using DigitalGenius.

On states that DigitalGenius has restored control over their inbox, reducing customer wait times by 93%.

air up reports seeing an ROI of over 600% since implementing the platform.

Agents handle fewer tickets, resulting in faster first response times, quicker ticket resolution, lower cost-per-ticket, and happier agents and customers.