Description
Keatext is a text analytics platform driven by AI. It's designed to extract insights from feedback sources like reviews, surveys, and support tickets. It delivers tailored AI suggestions to help improve customer and employee experiences.
This tool integrates smoothly into your current setup as a standalone, cloud-based analytics system, eliminating the need to overhaul your tech infrastructure.
Keatext allows users to upload data files or utilize integrations for quick insight discovery. Organizations using Keatext can pinpoint hidden issues, revealing potential negative impacts on customers or employees.
It's valuable for making well-informed, data-driven decisions and helps determine key drivers of satisfaction. Keatext's AI-driven recommendations are tailored to your specific business, suggesting enhancements for significantly improving people's experiences.
Its reporting features simplify the sharing of insight summaries across teams and management. Keatext can also help understand the drivers behind Net Promoter Score (NPS) and Customer Satisfaction (CSAT) scores, identify the underlying causes of negative reviews, and suggest methods to shorten resolution times, thereby decreasing churn.
Pricing Plans
Releases
Reviews
Pros & Cons
Pros
Improves customer and employee experiences
No need to redesign current tech stack
Integrates seamlessly with current systems
Cons
No offline access
Lack of transparent pricing
Exclusively cloud-based
