Description
Lyro, an AI chatbot from Tidio, aims to transform customer support. It helps small and medium-sized businesses increase their support capabilities without needing to hire more staff.
Lyro interacts with customers and provides immediate answers. With an average response time of less than 15 seconds, it's much quicker than human agents, who typically take 2 minutes to respond.
By addressing as many as 70% of routine customer questions, Lyro allows human agents to concentrate on more complex problems. Lyro delivers precise answers using the information in your support materials and can be updated instantly.
It reduces the likelihood of giving incorrect answers and directs customers to human agents when necessary. During busy periods, Lyro can assist numerous customers simultaneously, ensuring that every question receives a fast response.
It recalls previous conversations and produces detailed responses based on contextual knowledge. Integration with helpdesk systems like Gorgias, Intercom, and Zendesk is facilitated via Lyro Connect, enabling smooth integration with current support setups.
Implementing Lyro is simple and requires no training. It can be activated with a single click and offer personalized support to customers at all hours. Lyro has both free and paid options.
Every Tidio account begins with 50 free Lyro conversations, and custom limits are available based on specific requirements. The Lyro plan offers unlimited Lyro support at different pricing tiers.
The tool also offers more competitive prices with custom Lyro plans, and users can request a personalized quote for these.
Pricing Plans
Releases
Reviews
Pros & Cons
Pros
Instant support for customers
Eliminates the need to hire additional staff
Response times average under 15 seconds
Cons
Limited free conversations are offered
Requires a paid plan for continued use
May require review of content
