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Tidio Copilot is a free AI assistant designed to improve the productivity of customer service teams. It achieves this by suggesting responses based on previous conversations from platforms like Zendesk, Intercom, Gorgias, or Gmail.
Copilot functions by analyzing conversations across various channels, including live chat, email, and social media, to produce accurate, branded responses. To guarantee factual accuracy, content from your website and FAQs can be added to Copilot's knowledge base.
This tool doesn't require any platform changes, as it functions as a Chrome extension that provides suggestions on your existing helpdesk. With a focus on data protection, Tidio Copilot uses Anthropic's Claude AI, which adheres to top-tier security, encryption, GDPR, and CCPA standards.
Tidio Copilot is a free tool that offers enterprise-level AI support. By using Copilot, customer service staff can automate a substantial part of their work, enabling them to be more efficient.
It is a component of the Tidio system, which is used by businesses globally to enhance sales, support, and customer service automation.
Improves customer service efficiency
Provides suggestions based on past interactions
Integrates with Zendesk, Intercom, Gorgias, and Gmail
Only works with Chrome
Relies on previous interactions
Automation is limited to 30%
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