Description
Viqal's Virtual Concierge is an AI-driven tool created for hotels, designed to automate guest interactions and boost service sales. Operating through WhatsApp, it aims to provide convenience to guests and support hotel personnel.
This tool automates tasks like modifying bookings, managing check-ins, and addressing inquiries, which helps save hotel employees time. It also determines when a human staff member should handle the conversation for more detailed assistance.
By integrating the Virtual Concierge with the hotel's current technology infrastructure, including PMS, CRM, and CRS systems, it aims to deliver a comprehensive solution for managing guest services efficiently.
Guests can use it to adjust their booking information, get access to amenities, order additional services, request help, or report issues. This tool provides round-the-clock service, engaging with guests from before they arrive until after their departure, all without needing to download an app.
From a revenue standpoint, it creates opportunities to sell more amenities and services through personalized recommendations in guest conversations. The tool is also customizable to handle specific inquiries, which enhances the guest experience with efficiency and personalization.
In summary, the tool is designed to improve guest convenience, support effective staff management, and increase revenue through upselling opportunities.
Pricing Plans
Releases
Reviews
Pros & Cons
Pros
Automates guest communications for hotels
Functions via WhatsApp
Streamlines booking modifications
Cons
Exclusively on WhatsApp
Complex integration with PMS, CRM, and CRS
Relies on guests using WhatsApp
