Description
TheReach.ai is an AI-powered solution designed to provide 24/7 online chat and phone support for vacation rentals and Airbnb hosts. This AI concierge can be integrated into Airbnb listings or websites to instantly answer various guest inquiries about aspects like check-in, WiFi, and local tips, eliminating the need for the property manager to constantly engage with guests.
TheReach.ai significantly reduces response time and increases resolution rate as it is capable of handling inquiries in multiple languages, naturally providing a multilingual solution to customer support.
An added functionality of this tool is that Sami, the AI, can connect with property management systems Hostaway, Smoobu, iGMS, and Beds24 to check live availability and book guests directly.
In the absence of a linked property management system, Sami can redirect enquiries to your listing. With each property key details, FAQs, and house rules are added into Sami's database enabling it to offer specific, accurate responses to questions about each property.
TheReach.ai also features analytics per property which can be across the whole property portfolio, providing insights into call volume, resolution rate, and top topics.
It also aids in managing reviews across properties by suggesting responses in the guest's language for negative feedback and allowing for user approval before publishing.
Prospective users can test the AI functionality in several languages without needing to create an account.
Key Features
AI Voice Receptionist — Sami Answers Guest Calls 24/7 In Over 100 Languages, Handling Availability Questions, Booking Inquiries, And FAQs Without Human Intervention.
Unified Guest Inbox — All Guest Conversations Across Phone, Whatsapp, Web Chat, And Google Reviews Surface In One Dashboard, So No Message Is Missed.
Direct Booking Via PMS Integration — Native Integrations With Hostaway, Beds24, Smoobu, And IGMS Let Sami Check Live Availability And Create Bookings Inside The Guest Conversation.
Daily Voice Briefing — Every Evening, Sami Calls The Property Manager With A 90-second Voice Summary Of The Day's Guest Activity, Urgent Issues, And Review Status.
Claude Desktop Integration (MCP) — Connect Thereach Data To Anthropic's Claude Desktop And Ask Plain-language Questions About Call Patterns, Conversion Blockers, And Unanswered Guest Queries.
Pricing Plans
Releases
Reviews
Pros & Cons
Pros
Handles multiple communication channels
24/7 availability
Supports over 100 languages
Cons
Limited integrations with PMS
No review management yet
No account for trial
