Description
Yuma AI Ticket Assistant is a robust AI tool crafted to simplify customer support workflows. Integrating directly with Help Desk platforms like Gorgias, it automatically composes replies to incoming customer questions.
Yuma boasts features that allow for customized writing styles, creation of summaries for conversation threads, and automated translations into 15 languages. It's also designed to fetch current details from Shopify products and pages, enabling agents to deliver precise and tailored responses matching specific business requirements.
Supported by a Knowledge Base and offering a one-click reply & close ticket function, Yuma helps save time and improve the support team's efficiency. New users can begin with a 7-day free trial, and a mailing list is available to keep users informed about new features and product updates.
Pricing Plans
Releases
Reviews
Pros & Cons
Pros
Provides personalized responses
Automatic response drafting
Integration for other brands coming
Cons
Limited Help Desk integration
Limited to Shopify data
Restricted multi-shop integration
