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Idiomatic is an advanced customer intelligence platform that uses artificial intelligence to examine customer feedback and create a complete view of the customer's voice.
The platform pinpoints customer frustrations, motivations, and feelings across different communication channels. It particularly helps customer support, customer experience, and product teams use current user feedback to improve product, service, or operational progress.
Idiomatic's main goal is to reveal the 'why' behind customer feedback using sophisticated AI customized for your company. This removes the need for standard text analytics and manual review.
The platform uses AI to assess all kinds of customer feedback from various data sources, like customer support, customer surveys, app reviews, social media, forums, and product reviews.
Key platform features include custom data labels arranged in understandable categories, AI-created summaries of ticket groups, unique sentiment analysis models, and the ability to define and monitor different user groups.
Other features include automatically directing and escalating support tickets based on the problem, the ability to create, schedule, and distribute custom reports on customer issues, and figuring out the total cost per ticket for each help desk channel, customer group, and customer issue.
These capabilities help businesses make support operations more efficient, cut expenses, and raise product satisfaction.
Analyzes a variety of contact sources
Aids customer support teams
Enhances customer experience
No API integration is mentioned
No support for multiple languages is specified
Label customization might lead to inconsistencies
Released 3 years ago
Contact for pricing
Released 2 years ago
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